Warranty, conformity and service
Last updated: 6 August 2026
1. Legal guarantee of conformity
SMART RETROFIT S.R.L. is liable to the consumer for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery, in accordance with Romanian Government Emergency Ordinance no. 140/2021 on the sale of goods and associated guarantees.
During the first year after delivery, any lack of conformity is presumed to have existed at the time of delivery, unless proven otherwise or unless that presumption is incompatible with the nature of the goods or of the defect.
2. Your remedies
- Bringing the goods into conformity — by repair or replacement, at your choice, within a reasonable time and free of charge to you;
- A proportionate reduction in price or termination of the contract with a refund, where repair or replacement is impossible, has not been carried out within a reasonable time, or where the lack of conformity is sufficiently serious.
3. Commercial warranty
| Product category | Commercial warranty |
|---|---|
| CarPlay interface modules (Grey Box / Blue Box) | 24 months |
| Linux CarPlay screen (EW960QLCP / EW961QLCP) | 24 months |
| Android 14 head units | 12 months |
The commercial warranty is granted in addition to, and does not affect, the two-year legal guarantee of conformity, which remains valid regardless of the length of the commercial warranty.
4. What the commercial warranty does not cover
- Damage caused by incorrect fitting, forced connectors, wrong power supply or short circuits;
- Faults arising from unauthorised intervention on the product;
- Damage caused by overvoltage, flooding, fire, accident or use outside the product specification;
- Normal wear and cosmetic damage that does not affect function;
- Incompatibility resulting from incorrect information provided by the customer about the car's system.
5. Service procedure
- Write to us at comenzi@smart-retrofit.ro or call +40 741 677 110, quoting your order number and describing the problem, ideally with photos or video.
- We first try to resolve it remotely — a significant proportion of cases are fixed by a firmware update or reconfiguration.
- If a return is necessary, we send you an RMA number and shipping instructions. Return shipping under warranty is at our cost.
- The resolution period is a maximum of 15 calendar days from receipt of the product.
6. Software updates
For products with digital elements we supply the updates necessary to maintain conformity for the period provided by law, and inform you when they are available.